Cancellation policy

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Your subscription automatically renews at the frequency you selected until you cancel. You'll be charged the subscription price for each delivery, including your subscription discount, which continues on every renewal. If you subscribe during our presale, your first delivery ships with the presale batch. Your next order won't be charged until your next batch is shipped out. If you don't want to renew a subscription you can cancel it. To avoid being charged for your next delivery, cancel or skip at least 24 hours before your next billing date. You can see your next billing date in your account. Your order confirmation emails have links to your order. You can manage your subscription from there. 

See our returns policy for more details on returns and refunds.

 
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We collect payment at checkout. You can cancel an order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. Our current presale ships in approximately 4-6 weeks. This is an estimate, not a guarantee. If production is delayed beyond that window, we'll email you with a revised date and you can either accept the new date or cancel for a full refund. If we can't fulfill your order at all, we'll refund you in full. See our returns policy for more details on returns and refunds.